1. Put safety first.
Stay out of floodwater and areas with water near electrical equipment. Follow local emergency instructions. Do not enter a flood-damaged building until authorities say it is safe. A mitigation request is not a substitute for emergency services.
Safety guidance: National Weather Service and CDC floodwater safety.
2. Know what to share when you call.
Your location, callback number, when you noticed the water and whether it is still coming in are useful starting points. You can say “I’m not sure” about the source. Do not enter an unsafe space to gather more information.
3. Ask about removal and drying.
Visible water removal and drying wet materials are separate parts of mitigation. A surface that looks dry does not establish the condition underneath. Ask how the affected areas will be evaluated and what the proposed work includes.
EPA advises drying water-damaged areas and items within 24–48 hours to help prevent mold growth. This is general guidance, not a countdown, a guaranteed outcome or an estimated service time.
Source: EPA moisture and mold guidance.
4. Plan for the repairs afterward.
Coweta Water Emergency handles water damage repairs after mitigation and drying. Ask about the work needed to put the affected areas back together, and confirm the repair scope, pricing and timing.
5. Keep records and confirm the scope.
Keep existing photos, notes about when the event happened and communications about the work. Ask your insurer about its documentation requirements and coverage. Confirm the proposed scope, timing and price before authorizing service.